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The process

A fit is a sequence of measurements, not a vibe. Here's exactly what happens between walking in with your bike and riding out dialed.

  1. 01The interview

    ~15 min

    Before anyone touches the bike: how you ride, what hurts, what you're training for, and your injury history. The fit serves your riding, not a formula.

  2. 02Off-bike assessment

    ~20 min

    Flexibility, hip range, leg-length differences, foot structure. Your usable range of motion sets the limits the position has to respect — we fit inside it, not at its edge.

  3. 03Capture the baseline

    ~15 min

    You ride your bike on the jig, warmed up, while motion capture records your joint angles through the pedal stroke. This is the position you actually hold, not the one you think you hold.

  4. 04Change one thing at a time

    the core of the session

    Saddle, cleats, cockpit — each change is made, measured, and compared against the baseline. You feel each one; the numbers keep us honest. Nothing moves without a reason.

  5. 05The report and the recheck

    ~10 min

    Every final measurement is written into a fit report you take home — so any mechanic can rebuild your position, and your next bike starts from data. Performance and Aero fits include a free 30-day recheck.

What we fix, and how

The problems that walk through the door most often — what they usually are, and how the fit addresses them.

Knee pain at the front

Performance Fit
Feels like
Ache around or behind the kneecap, building on climbs.
Usually is
Saddle too low or too far forward, driving the knee over the pedal spindle.
How we address it
Off-bike screen first to rule out asymmetry, then saddle height and setback corrected in the capture session.

Numb hands

Essential Fit
Feels like
Tingling or dead fingers after 60-90 minutes.
Usually is
Too much weight on the bars from an overlong reach or a nose-down saddle.
How we address it
Rebalance weight by leveling the saddle and shortening reach, then re-check wrist angle on the hoods.

Saddle sores

Performance Fit
Feels like
Recurring pressure points or chafing on rides over two hours.
Usually is
A saddle that does not match sit-bone width, or rocking hips from a too-high saddle.
How we address it
Measure sit-bone width, test shapes from the saddle library, and correct the height that causes the rocking.

Hot foot and numb toes

Essential Fit
Feels like
Burning or numbness in the forefoot late in long rides.
Usually is
Cleats too far forward concentrating pressure, or shoes cinched to compensate for a bad platform.
How we address it
Move cleats rearward, check shoe fit and insoles, and spread load across the whole foot.

Lower-back pain

Performance Fit
Feels like
A dull ache that builds from an hour in, eases when you sit up.
Usually is
A closed hip angle from too much saddle-to-bar drop, or reach that pulls you into a rounded spine.
How we address it
Flexibility screen to find your usable range, then set drop and reach inside it instead of at its limit.

Neck strain in aero

Aero / TT Fit
Feels like
Neck fatigue that forces you off the extensions before your legs are done.
Usually is
A position lower than your shoulders and neck can support for the race duration.
How we address it
Test pad stack and extension angle against how long you can actually hold the line, not how it photographs.

Hips rocking on the saddle

Performance Fit
Feels like
Visible side-to-side rocking, sore hips, chamois wear on one side.
Usually is
Saddle too high, forcing the pelvis to reach for the pedals at the bottom of the stroke.
How we address it
Motion capture shows the exact height where the rocking stops while keeping the knee angle in range.

One-sided pain

Performance Fit
Feels like
Pain that only ever shows up on one side, whatever you adjust.
Usually is
A leg-length difference or pelvic asymmetry the bike is amplifying.
How we address it
The off-bike screen finds the asymmetry, then shims, wedges, or cleat offsets even the bike out.
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